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Rexxah
1st Topic

Visitor

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6 Messages

Friday, April 7th, 2023 7:00 AM

Closed

Xfinity brought fiber to my neighborhood

​they sent letter in the mail regarding multigig upload and download speeds and got a text they finished upgrades however i cant see the new xfinity X2 / gigabit pro plans and when calling into sales dept they have no clue about these new packages that are the result of the fiber/docisis 4.0 upgrade... kinda weird the time i finally live in a place where fiber gets installed i cant even purchase the plans ..... [Edited: "Language"]? can anyone at xfinity explain this? new network no upgrades? just take my money please lol.​

Question

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Updated 

2 years ago

 • Edited

279

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XfinityChelseaB

Official Employee

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1.7K Messages

2 years ago

Hello @Rexxah! Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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Rexxah

Visitor

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6 Messages

@XfinityChelseaB​ how do i send u a dm :)

2 years ago

0

XfinityChelseaB

Official Employee

 • 

1.7K Messages

@Rexxah, Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Rexxah

Visitor

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6 Messages

@XfinityChelseaB 

done sent my msg :)

2 years ago

0

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