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1 Message
09/01/2026 3:02 PM
My box is not connected to the internet any longer and my internet connection is working
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Expert
122.2K Messages
1 month ago
Your post is unclear. By box, do you mean a cable TV box ? So are you saying that the modem for internet service is working, but the box for TV service is not ?
Official Employee
3.2K Messages
@user_kanp1r Thanks for reaching out to us via Forums. When you say box, are you referring to the modem?
@XfinityRaul
Darn echoes........... 🙄
EG
Expert
•
122.2K Messages
1 month ago
Your post is unclear. By box, do you mean a cable TV box ? So are you saying that the modem for internet service is working, but the box for TV service is not ?
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XfinityRaul
Official Employee
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3.2K Messages
1 month ago
@user_kanp1r Thanks for reaching out to us via Forums. When you say box, are you referring to the modem?
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EG
Expert
•
122.2K Messages
1 month ago
@XfinityRaul
Darn echoes........... 🙄
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0