Visitor
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1 Message
Xfinity box attached to my house overheating and melting wires
Beware that your box attached to your home could be overheating and Xfinity will be in no rush to even check out what's going on been 3 days now trying to get someone out here and Xfinity is not doing anything I spent hours trying to get someone out here they say there to busy busy
XfinityThomasB
Official Employee
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2.4K Messages
4 hours ago
user_163kzl The gray network interface box on the house is typically a passive box. We can absolutely get someone out there to take a look at what is happening. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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EG
Expert
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114.4K Messages
2 hours ago
@user_163kzl
I would get a local low-voltage electrician or your power company out even faster. Many times this turns out to be a problem with the house's electrical system neutral leg being open. It is a potential fire and / or an electrocution hazard. Good luck !
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