Visitor
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2 Messages
Xfinity blocks access live agents during outages
4 plus hours. No internet and that customer service phone number- won’t even give a way to talk to an agent. Just gives the message that you’re having an outage and disconnects, Xfinity agent online straight up tells you that you can’t access a live agent because you’re in an outage area! What a new way to scam the customers. What’s the point of customer support if you refuse to talk to them.
NoNoBadPuppy
Problem Solver
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604 Messages
3 days ago
Not sure what your point is, but if there is an outage in your area, an agent cannot do anything to fix it. If you are notified that an outage exists in your location, xfinity is working to restore it. There is nothing that an agent can do to speed up this process.
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EG
Expert
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110.8K Messages
3 days ago
Concern moved here to the Customer Service help section.
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XfinityChristy
Official Employee
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2K Messages
3 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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NoNoBadPuppy
Problem Solver
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604 Messages
3 days ago
@XfinityChristy Why would you post such an answer? When there is an outage in a user's area, users calling the support number cannot even get into the queue. Your system is set up that way. Telling someone how much you can help them, when in this situation you cannot,.is pointless. Even if the person does get through, how can anyone at a support center do anything at all? Please realize that your response, while well intentioned, does nothing to answer the question.
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