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Monday, August 12th, 2024 11:58 AM

Xfinity blocking access to Akamai CDN (content delivery network)?

I have been waging an uphill battle against 2K Games because I. Like many people around the world, have been experiencing a great deal of trouble with the online servers for their WWE2K video games. Many players the world over experience constant issues with the online matches not loading, matches disconnecting when they do load and just all kinds of other problems. I personally have created well over 20 tickets with walks official support site, and the best i've ever gotten out of them is them having me run a path ping and route trace test that, they tell me, is showing me having timeouts reaching some of their servers. They then use this to tell me is to contact my ISP and “collaborate” on a solution. 

I have contacted xfinity countless times on this matter as well, and the best they can tell me is that it’s likely a problem on 2K's end, and that there is nothing they can do with the test results 2K insists I need to share with xfinity to find a solution.

my most recent interaction with wK support had the agent suggesting that it was I’m ISP blocking access to something called “Akamai CDN (Content Delivery Network)”, and told me to, again, contact my isp and see what can be done to remove any blocks that may be in place on whatever this is. 


So, what do I do now? 

Official Employee

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2.8K Messages

3 months ago

@BarryWhiteLover We appreciate your time in reaching out to us here on our Xfinity Forums. I definitely understand the frustration if you're a gamer, and you're experiencing service issues while gaming. Do you play any other games and experience issues like this on their servers? Or is it only with 2K games that you have this issue?

Only with these 2K WWE games. Other WWE games prior to WWE 2K23 and WWE 2K24 had no issues. 

Official Employee

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638 Messages

@BarryWhiteLover Got it, and thanks. Hmm, I tried to access https://www.wwe2k.com/gamestatus and it's not working well. I do enjoy playing when I can, the Post Malone pack was funny to see. I know being able to connect when you have the downtime and play a good session is important. I try to play on the weekend when I have a chance. Did their support team suggest any ports to open or unlock? 

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No, they did not, though I have searched online and opened suggested ports these games and my PS5 console. 

(edited)

Official Employee

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1.9K Messages

 

BarryWhiteLover, Glad to hear that you have opened the suggested ports. I was just playing NBA2k24 last night and it was giving me the same status error message, unfortunately. While we wait for 2K to resolve the server issues on their end, how are the rest of your services working for you?

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

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1.9K Messages

 

BarryWhiteLover, Hi there! Just checking in to see how the services are working today.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 Messages

2 months ago

Has this post been resolved? I'm having issues with another 2K game, NBA 2K25 and would appreciate support.

1 Message

7 days ago

I’m having this same issue for nba2k25, I’ve done all the trouble shooting and contacted 2k support and they said there was a block to the Akamai cdn

Official Employee

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1.9K Messages

Hi user_qgncou, my brothers are pretty big gamers, so I can imagine how frustrating this is. I could literally hear my brother yelling if this were him lol. If there is a blocked website or server concern, our Customer Security Assurance (CSA) team would be the best team to help you. You can get started by accessing their Website. What troubleshooting steps have you taken on your end? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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