Visitor
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3 Messages
Xfinity bad cancellation practices
I have been a customer since 2004 and recently planning to move to Arizona. I also own my own modem/router.
1. It is impossible to get a live agent via SMS, Phone or Chat and they continually hang up on you. Very frustrating and unprofessional.
2. I went to Xfinity store on Saturday to notify them that i am moving and to cancel my Internet service. They noted that i will receive an email notification that the service was cancelled. Never received an email.
3. Xfinity store noted that I am going to get charged $10/Per month penalty because i was under contract and they would not waive. The manager would not give me his name. I need help and would like to escalate or i will file a complaint with BBB
Please note the Xfinity service was slow and when i complained they upgraded me to a new plan and now they want me to purchase new hardware. I was not made aware that there was any penalty for cancelling because of moving to new state.
Any help would be appreciated.
EG
Expert
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111.1K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.1K Messages
2 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_ql5dew
Visitor
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3 Messages
12 hours ago
XFINITY support is unable to authenticate me despite having provided my xifnity account number, email address and phone number. They simply provided a generic statement that they will still charge me $10 per month because I moving out of state. This is unacceptable and i have communicated that if I don't get a call from the by Monday 6/23 and get resolution then I will not pay and will file a complaint with BBB and FCC as this information was not shared with me when they continually upgraded me to different speeds of internet because of their poor speed.
(edited)
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