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10/12/2026 9:55 PM

Xfinity assistant fails to schedule a technician appointment

Stuck in a loop trying to schedule a tech.

This is the number I have on file, but let me know if there's another number you prefer. Just so youknow,this is the only time you can update your number for notifications associated to this appointment.

Yes, use the number on file No, add another number
Yes, use the number on file

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5:46 pm
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5:48 pm

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have an ARRIS SB6190. I performed a full factory reset, my coax connections are completely tight, but the Receive light is blinking and it cannot lock onto a signal. I need a technician to check the physical line drop at the street or side of my house but can’t schedule.
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