Thank you for using the Xfinity Forums to check for additional options to activate your gateway. The Xfinity app is our recommended approach because of how easy the process is, but it isn't the only option available. A care agent can assist, and I can certainly help with it! You've reached the right place.
I noticed your post is a couple of days old, do you still need help activating your Xfinity gateway today?
That's coming right up! I hope your move goes smoothly! We are glad to help you here with getting the modem activated. At your convenience, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck !
XfinityNasser
Official Employee
•
6 Messages
23 hours ago
Thank you for using the Xfinity Forums to check for additional options to activate your gateway. The Xfinity app is our recommended approach because of how easy the process is, but it isn't the only option available. A care agent can assist, and I can certainly help with it! You've reached the right place.
I noticed your post is a couple of days old, do you still need help activating your Xfinity gateway today?
2
0
EG
Expert
•
122.6K Messages
5 hours ago
@XfinityNasser
Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck !
0
0