Visitor

 • 

2 Messages

10/25/2026 9:03 PM

Xfinity App is not compatible with my phone.

So...the Xfinity app is the only way to activate my modem? 

Oldest First
Selected Oldest First

Official Employee

 • 

12 Messages

4 days ago

Thank you for using the Xfinity Forums to check for additional options to activate your gateway. The Xfinity app is our recommended approach because of how easy the process is, but it isn't the only option available. A care agent can assist, and I can certainly help with it! You've reached the right place.


I noticed your post is a couple of days old, do you still need help activating your Xfinity gateway today?

Expert

 • 

122.7K Messages

3 days ago

@XfinityNasser 

Try calling 1-855-652-3446. That is their self-install device activation line. Have the RF / CM / HFC MAC address and the serial number of it handy when you call. Good luck !

forum icon

New to the Community?

Start Here