Xfinity app and troubleshooting issues

My app is working incorrectly. I have tried to troubleshoot it using your websites instructions. I also spent two and a half hours on the phone with three different Representatives. Yet the app still works incorrectly. The representatives that I spoke to on the phone had no methods of troubleshooting that weren't already included or listed on your website. I'm confused as to why phone Representatives are even available when they have no ability to troubleshoot. Even after I had explained that I have tried multiple times using your website they still continued to troubleshoot using methods listed on your website. At one point while I was on the phone with a representative I restarted and fixed my own router by myself using a Google search. This was after they completely [Edited: "Language"] up all my settings for my internet. I purchased two Xfinity pods hoping they would help my Wi-Fi connection issues. I spent 2 hours with your representatives who instead of helping me activate my pods while the app was working incorrectly, they instead made my internet connection even slower than before I called to ask for help. After hours and hours of research I see I am not the only person to have an issue with your app. At what point will you fix the same issues that each and every consumer encounters? On multiple occasions I have had Representatives physically come and service the Wi-Fi at my residence. Why does this continue to be an issue, and why do I have to schedule an appointment with someone at my house to get anything accomplished? This is becoming ridiculous I understand that technology is ever-changing and sometimes complicated. However, that does not excuse the incompetence of Representatives that are employed by you. All I want is for the product that I pay good money for work as advertised.