Xfinity AI agent just loops me without fixing my internet issue

I need a live agent to take a look at my internet issue because after a recent power outage we've only been getting around half the speeds with only maybe a sixth of the stability. Mind you I'm hardwired through ethernet. The cable itself cannot be the issue as I've tested with multiple.

The sequence of events was:

1. Power outage occured

2. Power came back after around 3 days

3. Wifi was restored but speeds were reduced heavily by around 50%

4. Stability was drastically reduced and the speeds bounce down to nearly 0mbs every few seconds or so

Every time I go through the AI agent it just gaslights me into thinking that there is no stability or signal strength issue like I'm some monkey that can't read. I just need somebody to take a look.