Xfinity agents lied to me.

Hello, I had an issue with the online chat support. I'm behind on my bill currently due to financial hardship, so I contacted them in regards to making a payment and setting up an arrangement so my service would be reconnected. After speaking with the agent, they informed me of an amount I could pay and they'd set up an arrangement and turn service back on. After making the payment, my service wasn't restored and when I spoke to a supervisor, they said they didn't have the ability to honor the agreement even though I have the chat transcripts and support numbers.