xFinity 2G vs 1200Mbps X2

This is informational, rather than a question.

For more than 6 months, I ran 1200Mbps X2 using an Arris G36 modem. (Certified by Comcast for what they then called next generation.) It gave 2360/360Mbps down/up.

I had a billing question today. The agent offered me the new 2G service at a lower price. I went for it.

What he neglected to tell me was that the G36 was not approved for the new 2G service. It immediately fell back to the 1200Mbps service. I asked; I'm not permitted to revert to X2.

All was not lost. Under the 2G service, a modem is provided without a rental fee. I'm now back up with an XB8 gateway.

But the upload speed now goes to a maximum of 300Mbps. I can live with that.

Responses

Oldest First

Selected Oldest First

XfinityThomasA

Official Employee

•

3K Messages

20 hours ago

bobkn1 - Thank you for sharing your feedback and for being part of the Xfinity Forums community. We truly appreciate you taking the time to connect with us. Our team is happy to take a closer look and make sure you’re getting the best possible experience with your Xfinity Internet. If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

0

Your Home Network

bobkn1

xFinity 2G vs 1200Mbps X2

XfinityThomasA

New to the Community?