Skip to main content

    Support

    Offers

xf_user1's profile
xf_user1
Conversation Starter
1st Reply
1st Topic

Frequent Visitor

 • 

15 Messages

Monday, March 11th, 2024 1:15 AM

Closed

XFi superpod Ethernet Backhaul with XB8 + smart switch

I'm trying to use my superpods (XE2) via ethernet backhaul to a smart switch which is then connected to the XB8.

In the past with an XB7 this worked well - I just needed a smart switch with 802.1q VLAN support to make it work.

This approach doesn't seem to be working with the XB8.  Is there a specific port I should use to connect to the smart switch?  I'm already using port 4 as a 2.5G uplink to a 10G switch.  Are there specific 802.1q settings I should be using?

Note:  backhaul directly to the XB8 with 2 superpods (ports 1 and 2) work fine.  I have to use the 3rd port for another device.  I'm trying to use a smart switch with the XB8 because I'd like to connect a third pod via backhaul to the XB8.

Question

 • 

Updated 

1 year ago

456

1

0

Official Solution

CC_Tony

Retired Employee

 • 

1.4K Messages

1 year ago

Hello, xf_user1! We do not officially support managed switches when it comes to hooking up our WiFi Boost Pods. We recommend using an unmanaged switch. You can find answers to similar questions here: https://www.xfinity.com/support/articles/xfi-pods-faqs. 

Excerpt:

If you’re using an Ethernet switch, some managed Ethernet switches can block the signals necessary to hardwire your gateway to your Pod. If you think your switch might be blocking the signals to your Pod(s), try the following steps:

  1. Connect the Pod directly to the xFi Gateway using an Ethernet cable.
  2. Check the Connection Type in the Xfinity app.
    • In the Xfinity app, go to WiFi > View WiFi equipment > Select a Pod > Device Details > Connection Type.
  3. If the Connection Type switched to Ethernet when connected directly to the gateway, the switch is causing the issue.
  4. To resolve this, you can replace your switch with an unmanaged Ethernet switch.

 

2

0

xf_user1

Frequent Visitor

 • 

15 Messages

@XfinityTony​ thank you for that update.  Back in the day it was definitely a requirement to use a switch with vlan tagging for it to work, but I have to say that I was indeed able to get them to work with an unmanaged switch.

Not sure what changed, but I appreciate the accurate solution.

1 year ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

 

You are welcome! I am glad I was able to help. I hope you have a great night and thank you for your contribution to the Forums!

 

1 year ago

0

forum icon

New to the Community?

Start Here