Skip to main content
user_675df2
1st Reply
1st Topic
Conversationalist

Visitor

 • 

25 Messages

Saturday, August 23rd, 2025

Xfi pods

I have been having issues with my internet speed. As a result we have had a technician come and replace the gateway. Since the last technician visit we noticed that the Xfi pods are not connected. I have restarted the gateway several times and attempted to reconnect the pods but each time it fails. Can I get some assistance in connecting the pods?  I’ve used the Xfinity app each time 

Question

 • 

Updated 

3 hours ago

9

1

0

Oldest First
Selected Oldest First
XfinityMartyR

Official Employee

 • 

2.5K Messages

4 hours ago

 

user_675df2 I would recommend unplugging your Xfinity (xFi) WiFi Boost Pods from the wall outlet for 24-48 hours. That should disassociate them with your old Xfinity Gateway. Then follow the activation steps in the following article. 
 
 

 

 

6

0

user_675df2

Visitor

 • 

25 Messages

I have left the pods unplugged and I still can’t get them to connect 

Like

Reply

4 hours ago

0

XfinityMartyR

Official Employee

 • 

2.5K Messages

user_675df2 Did you get the same Xfinity Gateway model, or a different one? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 hours ago

0

user_675df2

Visitor

 • 

25 Messages

The technician each time replaced with the same model (xb8)

Like

Reply

4 hours ago

0

XfinityEva

Official Employee

 • 

1.9K Messages

@user_675df2 Thank you, since we are still awaiting the outside work to be completed, there may be issues that are experienced intermittent. Let's check why the pods are not connecting. What step in the connection do you experience issues? Are they showing up for you in the Xfinity app at all? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 hours ago

0

user_675df2

Visitor

 • 

25 Messages

They don’t show up on the Xfinity app.  The app attempts to connect then indicates ‘try again’

Like

Reply

3 hours ago

0

forum icon

New to the Community?

Start Here