Xfi pods with Xfi complete

I was told when I signed up for Xfi complete that they would run an evaluation and we could get the xfi pods for free.  My house is an older home that gets poor connectivity between rooms and we were told the pods could help.  I have had the Xfi complete for over a month now and have not seen any information on a home evaluation.  I called and the person (and their supervisor) were very unhelpful and told me that unless I had an evaluation that showed I needed them, I could not get the pods.   My internet with Xfi complete is better than it was, but we still have signal that drops out in our back bedrooms and basement.