Hey @txmountaingirl , it looks like @BruceW provided a great article regarding the compatibility of the xFi pods and is correct that all xFi features, including xFi Pods, are only available if you rent a compatible xFi Gateway for Internet and WiFi access and your connecting devices. Our xFI Gateways work hand-in-hand with all your Xfinity services and are full of amazing benefits and features.
I would love to help you order and set up an xFi Gateway if that sounds like something you would be interested in.
Just send us a direct message with your full name and full address and we can get started!
No, the pods will not work with your Arris. That is a good thing. Pods combine the 2.4 and 5 GHz channels and that cannot be undone. Pods create numerous other problems as well. Pods are dummied down to the point that they are for all intents and purposes useless.
You should look for a good range extender. It will allow you to have much more control over your network, provide *FAR* better performance than the pods, and will allow you to set up your network in a manner that is best for your home.
BruceW
Gold Problem Solver
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26.6K Messages
3 years ago
https://www.xfinity.com/support/articles/xfi-pods-faqs suggests that pods only work with Comcast's rental gateways, not 3rd party retail devices.
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CCShaina
Problem Solver
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393 Messages
3 years ago
Hey @txmountaingirl , it looks like @BruceW provided a great article regarding the compatibility of the xFi pods and is correct that all xFi features, including xFi Pods, are only available if you rent a compatible xFi Gateway for Internet and WiFi access and your connecting devices. Our xFI Gateways work hand-in-hand with all your Xfinity services and are full of amazing benefits and features.
I would love to help you order and set up an xFi Gateway if that sounds like something you would be interested in.
Just send us a direct message with your full name and full address and we can get started!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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NoNoBadPuppy
Problem Solver
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727 Messages
3 years ago
No, the pods will not work with your Arris. That is a good thing. Pods combine the 2.4 and 5 GHz channels and that cannot be undone. Pods create numerous other problems as well. Pods are dummied down to the point that they are for all intents and purposes useless.
You should look for a good range extender. It will allow you to have much more control over your network, provide *FAR* better performance than the pods, and will allow you to set up your network in a manner that is best for your home.
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