Visitor
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2 Messages
Xfi pod stopped working
After working for months, my xfi pod now just has a pulsing white light and doesn't show up in the Xfinity app.
I've tried unplugging it. I've also tried restarting my gateway and then unplugging the pod and after waiting plugging it back in.
What next?
user_323c89
Contributor
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30 Messages
1 day ago
Gen 1 Pod (single Ethernet port) or Gen2 Pod (2 Ethernet ports)?
Which modem do you have?
You might have to remove the Pod from your account using the Xfinity app. Unplug the Pod from the power outlet. Power cycle the modem by disconnecting power for 30 seconds. After the modem is fully online, then go through the Xfinity app to activate the Pod.
Let me know how that works out.
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user_n2jpdz
Visitor
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2 Messages
17 hours ago
CALL for support
QUESTION: no internet connection
ANSWER : support via Website ....
QUESTION: can not get in the web due to no internet connection
ANSWER: please CALL for support ....( LOOP )
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