Get it swapped out for another ASAP. It's a potential fire hazard. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can also choose to pay for a UPS pick up at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/ups-on-call-pickup.page or by calling 1-800-PICK-UPS.
@tiretool1111 As mentioned by our expert you'll want to get that pod swapped out. Did you purchase that pod within a year? If so it may qualify for a warranty replacement. If it was purchased within a year you'll want to fill out this form.
EG
Expert
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120.8K Messages
2 months ago
Get it swapped out for another ASAP. It's a potential fire hazard. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can also choose to pay for a UPS pick up at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/ups-on-call-pickup.page or by calling 1-800-PICK-UPS.
https://www.xfinity.com/support/articles/returning-your-equipment
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BruceW
Gold Problem Solver
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27.7K Messages
2 months ago
See https://www.google.com/search?q=%22pod%22+fire+site:forums.xfinity.com
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XfinityBradM
Official Employee
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1.5K Messages
2 months ago
@tiretool1111 As mentioned by our expert you'll want to get that pod swapped out. Did you purchase that pod within a year? If so it may qualify for a warranty replacement. If it was purchased within a year you'll want to fill out this form.
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