Xfi Pod Ethernet dead

I have the second gen xfi Pods (with two Ethernet ports). It took many frustrating attempts to get an Ethernet router to work with my multiple living room devices and my xfi Pod. It would connect and then I would come back the next day and the connections would be shut off.  

Eventually it worked after literally keeping every connected device active for 48 hours. I tried this after reading on several forums thst the services running on the pods are learning and will shut down connections if they don’t see them as active.  Who knows if it’s true or not. But it worked.   After that it was trouble free for six months. 

Now the Ethernet connection is again dead.  The Pod connects to the internet through the primary router/modem which is on another floor. Wireless devices connect to the Pod fine. The pod is fully functional in all other regards except Ethernet connectivity. 

Specifically, port lights on the back of the router show no data flowing to it.   

i have tried rebooting.  I have tried Resetting. I have tried removing the device from my home via the app and resetting it up from “scratch”.  Nothing works to regain data being sent through the router.  Which for all intents and purposes should be invisible to the xfi pod. But clearly isn’t. 

fwiw: I’ve tried different Ethernet cables.  I’ve plugged the router directly into the xfi main modem/router and it works fine. One of the devices connected to the router is an Xbox, which signals it can’t connect to the DHCP server.  Not surprising since it seems no data is flowing off the Pod Ethernet port. Other devices: internet connected speakers, a network storage device/media server, a Nintendo switch, and a smart tv. 

This is hugely frustrating. The device wasn’t moved, there wasn’t a power surge or outage, and in all other regards the device operates fine.

But now  2/3 of my living room connected devices done work because of these finicky pods and whatever overly aggressive security or buggy networking software is running on them. 

Scrolling through the many support incidents that have been reporting which are nearly identical it appears this must be a known issue. Also none of those issues were solved/fixed. Just closed.

I have gone through three levels of customer support and none have been able to fix the issue.  It is a software bug with these devices. It needs the loving care and attention of an engineer.  An escalation to someone who works on the Pods software. 

How do I get this flagged to someone who can help?  CS reps and support are kind and tried all their troubleshooting tips. This lies beyond their ability to solve.

So how do issues like this get routed to an engineer who can fix the code?  Or to a marketing person who can get the marketing and support material updated so people don’t buy these thinking the Ethernet ports will you know…work like every other wifi router or extender with Ethernet ports on the market?