Visitor
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11 Messages
Xfi parental controls not blocking
Comcast Advanced support has been working on this issue for months with no results. my Xfi parental controls are set up correctly. the Parental controls work fine on Foxfire and Samsung internet browser. Chrome, Brave and others do not block anything. We have triple checked all settings. I am at al loss, I cant not ask grandsons to hand over phones, tablets and gaming consoles to change their browsers. Has anyone else had this issue and how did you resolve it. Chrome is default on my phone, brave on my tablet and edge on my computer.
CCChe
Official Employee
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6.9K Messages
2 years ago
Hello @Patallred41. Thank you for reaching out and sharing your experience. I understand the importance of having parental controls set up and working, and would be happy to see how we can help. How are you setting up the parental controls? Are you using the Xfinty App, or the admin tool? Did you have a ticket open with the advanced techs already? If so, I can check on the status to see if there are any updates.
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Patallred
Visitor
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2 Messages
2 years ago
Parental controls are set up through the xfinity app and all devices are not trusted on the admin tools. There is a advanced ticket. All browsers are set up the same and no, I will not have my grandsons give me their devices so I can delete chrome, brave or other browsers and add foxfire . Gaming consoles are also not working with parental controls.
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Pata41
Visitor
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11 Messages
2 years ago
I did not realize I had two profiles o the forum. That answer is from me.
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CCChe
Official Employee
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6.9K Messages
2 years ago
Thank you for clarifying, @Patallred41. I would be happy to check on that ticket that you have opened already, to see if I can get any updates for you. Can you send a direct message with your first and last name and service address? To send a direct message click the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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