xfi - new Wifi 6E router and pods

@XfinityJessW​ if you have any ideas, I would much appreciate it.

@jeffsvatek Absolutely we can help! I can work with you here to order the xFi Pods you are looking for. I do want to set proper expectations regarding our XB8 gateway with WiFi 6e capability, however. This new gateway is in very high demand and our warehouse is shipping them out as soon as they hit the shelves. For this reason, we cannot guarantee the model of modem you will receive when ordering one, but we can definitely order a modem for you, and you will receive one that is capable of managing your internet speeds. 

To work with me here, please send a private message with your first and last name, as well as complete service address to "Xfinity Support". To do so, click on the chat icon located at the top right of this forums page.

1. Click "Sign In" if necessary
2. Click the "Direct Messaging" icon (upper right corner of this page)
3. Click the "New message" (pencil and paper) icon
4. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list
5. Type your message in the text area near the bottom of the window
6. Press Enter to send your message

I look forward to working with you soon!

Xfinity--you are engaging in what I deem unethical practices with the promises given customers when we request an upgrade, which we are more than entitled to since we lease them. I am a long time customer and have requested this new gateway as an upgrade twice--have updated my v1 pods as well. You have yet to provide the new gateway as promised, so I spent more money for the same network performance. I have tested output with a spectrum analyzer to confirm this.

Customers reading this: An Xfinity tech who happens to be a neighbor was kind enough to inform me that the "new" gateway you receive (either at a store or in the mail) with the clear shrinkwrap in an open cardboard box is not a new device. It is a return that has been tested, cleaned up, and repackaged. I've had one of these "new" units fail within 30 days (overheating), and question how thoroughly they are tested.

We deserve better, Xfinity. You need a process that informs customers that they will be shipped a genuine 6E modem when they are available--versus processing the order and shipping them the same modem, which may be inferior in terms of performance. It's wrong, and you know it. 

Hello @dvointn , thank you for reaching out to us through our Xfinity Forums Community, and thank you for your patience while awaiting our response. I can understand the frustration with your modem situation. We cannot at this time due to the limited numbers of new modems we have guarantee we can fulfill an order. This is why as you state you received another modem twice. We are working to get the new modems in stock and ready. I know myself, I'm waiting on a new 2022 3/4 ton Chevrolet truck that I ordered in January and put money down on. They have yet to fulfill my order and have had my money all this time. I understand not directly the same but still waiting like yourself. I'm happy to review to see what is up. 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See  https://comca.st/3KQF8q9 for an example.