Mkilla's profile

New Poster

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4 Messages

Mon, Nov 30, 2020 8:00 AM

Xfi modem keeps rebooting every hour!

I have no idea whats wrong with it, anyway I can run tests on it or get logs from it?

Responses

EG

Expert

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87.2K Messages

7 m ago

Start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?

New Poster

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4 Messages

7 m ago

TG3482G is whats listed but on back of modem its TG3482P2, don't know the differences...
Is there a way to download the downstream and upstream numbers, I'm not seeing it.
They fall between 1.5 - 3.0 downstream, upstream 41.77 - 42.27, SNR - 36.6 - 37.3

New Poster

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4 Messages

7 m ago

I'm sorry I should have posted the basic info, its a TG3842P2. I just reset it cause I wasn't able to login to the modem, kept giving me wrong password, so now all my logs are gone, so ill have to hold off on that.

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