Visitor

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4 Messages

Thursday, January 20th, 2022 4:03 PM

Closed

xFi latency issues on wired connections

I just upgraded to gig internet with the xFi box. Everything in my network is exactly the same as before, just replaced the gateway router with the new white box xFi. Overall speed tests both wired and wifi are fine in the 900s, but latency on the wired devices is horrible. My main living room TV and 2 computers are wired, and streaming TV in a 1 hour show, the show will typically pause and have to reload 4-6 times. Gaming on one of the computers which was fine for years before is laggy almost unusable.


The furthest device from the xFi box is my bedroom TV which is wireless and it is blazing fast, no issues whatsoever. I'm going to switch as much over to wireless as I can, if not everything, but you have a serious latency problem with wired connections with this xFi box.

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Visitor

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4 Messages

4 years ago

Using speed.cloudfare.com over about 10 tests about 1/3 of the tests are showing jitter numbers in the 200, 300 up to 500 ms range!

Official Employee

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2.8K Messages

Hello, @user_07944a. I apologize for the inconvenience this latency issues you're experiencing while hardwired to the modem. I appreciate you troubleshooting on your own to figure out a solution to this problem. I would be more than happy to review your account to see how I can help resolve this with you.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
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Contributor

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167 Messages

4 years ago

Hey late to the thread here.. What results do you get here.. https://internet.xfinity.com/network/health

Just my .2 cents.

 Thanks and good luck.

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