xFi Gen 2 Pods | Internet Dropping When using both Ethernet Ports on the Pod

Around a month ago I purchased a set of two Gen 2 xFi Pods to help with WiFi connectivity around the house and to allow for two "hard wired" ethernet ports for two of my PC's.

For the first several weeks I had no issue with the connectivity/internet performance and the pods worked exactly as advertised. Now, for the past couple days I have had issues attempting to use both PC's at the same time when "hard wired" to the xFi Pod. The download speeds of each drop to around 0-20 Mbps and the upload speed to 15 Mbps.

As a reference, I tested the internet speed for just a single PC when connected through ethernet to the pod, and received the speeds shown in the picture below.

I'm not sure if this is an issue with the two PC's "fighting" each other while trying to use both of them. It just seems like my connectivity/speeds are flawless when I only use one of the PC's.

Any help/suggestions are appreciated. Thanks!

Responses

XfinityAlyssaA

Official Employee

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1.9K Messages

4 years ago

Good morning @AK1264 and thank you for reaching out to our Digital Care Team on our forums. I'm sorry to hear you are experiencing some connection issues with your pods. What troubleshooting steps have you attempted thus far? Have you tried swapping out the ethernet cable or resetting the gateway?

3

A

AK1264

Visitor

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2 Messages

@XfinityAlyssaA

Thank you for the reply and sorry for this delayed response. I was able to correct the issue by running one of my PC's off of Wi-Fi only and the other PC with the ethernet connection to the pod. Neither PC's now show the performance drop that I mentioned in the post above with this configuration.

For others that may stumble across this, if your PC does not have Wi-Fi integrated on the motherboard you can purchase Wi-Fi "cards" that slot into PCIe slots in the motherboard to give you that connection. However, depending on the "card" you purchase you may bottleneck your connection. Frankly I'm not too experienced with those other than that I know they exist.

If you require using the pods ethernet cable, you may be able to daisy chain an ethernet cable to an ethernet splitter and then wire separate ethernet cables from the splitter to your devices. I did not test this configuration, but assuming that the issue is based around using both ethernet ports on the pod simultaneously, that could be a solution. If others attempt this and want to report their findings in this thread, that could be helpful for people having the same issue in my top post.

4 years ago

CCGina

Official Employee

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800 Messages

You're amazing, @AK1264! We always really appreciate when solutions and vital information are shared with the community :) You rock and I'm really glad you were able to get it figured out! Thank you for contributing to the forums and for being our customer!

I no longer work for Comcast.

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4 years ago

0

EG

Expert

•

110.7K Messages

So I guess that I'll close this solved thread.....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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4 years ago

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AK1264

xFi Gen 2 Pods | Internet Dropping When using both Ethernet Ports on the Pod

XfinityAlyssaA

AK1264

CCGina

EG

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