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user_izofed
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4 Messages

Wednesday, October 30th, 2024 2:37 PM

XFI Gateway router seems to cap speed

Hello!

My gateway seems to be capping the download speed I pay for to around 800 Mbps even though I am on the 2GB plan. I've had this issue before with the Gateway router when I upgraded from 200 to 800 even though from the mobile app I could see 800 coming to the router, I could only get 200 to my devices. They had to send me a new one but surely there is another way around this. I use ethernet to connect to my devices and I have completed all the steps from the Xfinity Assistant with no luck and still see 2GB going to the router but 800 from router to device.

Let me know your thoughts about this.

Thanks!

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Updated 

12 days ago

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XfinityWilliam

Official Employee

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1K Messages

12 days ago

Hello @user_izofed. Hardware within the device, could play a major factor is determining how much speed it can get. Please check the specifications to find out how fast your device can receive internet speeds.

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user_izofed

4 Messages

I have a motherboard capable of 2.5GB with an ethernet cable of 10GB. I am also connected to the bottom right port on my XB7. Finally, I have also made sure in my device manager I an not being capped at the network driver level. I think there is something wrong with my box

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12 days ago

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XfinityThomasD

Official Employee

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954 Messages

I appreciate you checking the device info. We do have options to have the XB7 swapped. You can always bring it to a local Xfinity Store and swap it with another XB7, or the store may have XB8 models in stock to provide as well. Our team can also create an order to have the equipment shipped to you if you'd like as well.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_izofed

4 Messages

Yeah that would be amazing! Let me know the steps I need to take to get a new one shipped!

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12 days ago

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XfinityThomasD

Official Employee

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954 Messages

Sure thing. We would need your info to create the shipment, and don't want to ask for that in the public setting, so if you would, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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12 days ago

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user_izofed

4 Messages

I have sent that message over. Thanks for your help!

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12 days ago

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