1 Message
Xfi Gateway not powering up
My Xfi Gateway doesn't get power despite everything else I own getting power from the same outlets. I just finished moving and am trying to settle in and get my computer up and running for classes coming up in a few weeks but I can't set up my internet on the app if the modem won't power up in the first place. I don't know if it is the power supply or the Gateway itself but one or the other, or both, don't function. I urgently need replacements so I can get my internet up and running asap as the start date is swiftly approaching and I dont want to have to try and juggle my schoolwork exclusively on my phone.
EG
Expert
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110.6K Messages
2 years ago
The fastest thing to do would be to take them to your local Xfinity Store to swap them out for another.
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XfinityBillie
Official Employee
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3.4K Messages
2 years ago
@user_c41798 I'm truly sorry to hear that you are experiencing an issue getting your gateway working. Were you able to resolve this? If you still need assistance please send us a DM to Xfinity Support with your full name and address and we'll be happy to help.
To send a direct message:
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Click the "New message" (pencil and paper) icon
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As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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