Visitor
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6 Messages
Xfi gateway has trouble handling work servers
My wife and I can’t access work servers when working from home. Restarting the gateway solves the issue till say our workstations go to sleep or we go out and come back. Normal internet works but o365/teams/sharepoint etc doesn’t work. This was never an issue till recently when we upgraded our speed (don’t think they are related). Help please!
XfinityAlyssaA
Official Employee
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2.1K Messages
12 days ago
Good afternoon @user_obqwn6, and thank you for reaching out on our Community Forums with your issues accessing your work servers when working from home. As someone who works from home as I well, I understand how frustrating this must be. I see that you stated restarting the gateway helps but only until your work stations go to sleep and you come back. To confirm, are you connecting through a VPN? When you are not working, do you have any issues connecting to any other personal devices such as your phones, or any smart TVs or gaming consoles?
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EG
Expert
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112.3K Messages
4 days ago
@user_obqwn6 @XfinityEmilyB
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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