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Isafdor
1st Topic

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2 Messages

Tuesday, January 25th, 2022 1:30 AM

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Xfi Gateway 3rd Generation

Hello,

I've read that the bottom right port with the orange/red line near it allows the fastest speeds, up to 2.5 GBps. However, when I run a test via a PS5, that port shows the slowest speeds using the same ethernet cable. The other 3 ports come out around 770-860 MBps while the bottom right port comes out <100 MBps. I have the 1 GB plan currently. Any thoughts on why this might be happening? 

Also, I'm unsure what the blinking green/orange lights near each port mean? My computer always blinks green while my tv/PS5 blink orange. Any help is greatly appreciated!

Thanks!

Edit: I did try the Xfinity built in speed test as well just now with the computer hooked up to the lower right port. I get speeds from 750-900 Mbps but I did note that the blinking green light is now blinking orange. So perhaps this an issue with compatibility with the PS5 and that specific port? I just find that odd. 

Question

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Updated 

3 years ago

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Accepted Solution

XfinityMary

Official Employee

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271 Messages

3 years ago

@Isafdor

 

Hi there, thanks for posting on our Forums page about the different ports and connections you are receiving with your modem. I know it is important to get the best speed and connection possible. As far as the fourth port goes, if the issue is isolated to just your PS5, there could be a compatibility concern that we may want to look into. Can you confirm what speeds you get with your PS5 when it is connected to one of the other three ports? 

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Isafdor

Visitor

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2 Messages

@XfinityMary​ Hello! And thanks for the reply. I just did the re-testing of that port and everything looks good now. I can't explain why it wasn't working before but I think we are good. Speeds are between 740-820 Mbps with any of the 4 ports. Originally it was around 85 Mbps with the first attempt at using it. Perhaps a router restart was all that was needed. 

3 years ago

0

XfinityMary

Official Employee

 • 

271 Messages

That is great to hear! I am glad that the speeds are looking much better with the fourth port after resetting your equipment. Often times, a reset can really improve connection concerns. I truly appreciate you providing us, and the Forum community, with the update. Please do not hesitate to post again if you run into any other questions moving forward. Thank you for being an awesome member of the Comcast family, enjoy your Thursday! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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