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user_fm7bmw
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Thursday, March 28th, 2024 8:00 PM

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xFi Complete

Hi, I received my modem but it can't cover my whole house. I have dead spots specially for my security cameras. I called customer service and they said that I have to wait for an evaluation to be done, but I need my security cameras running 24/7 and can't wait for a 14-day evaluation. I borrowed my friends router and extenders to cover my whole house. Now I afraid that evaluation shows my house is fully covered considering now I have my friends router around the house and it will result in me not receiving an extender pod from you! I'm not sure what to do at this point because I need my security cameras running and I also need the extender pod.

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Updated 

8 months ago

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XfinityEva

Official Employee

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1.3K Messages

8 months ago

Thank you for visiting our forums for help with your connection. We can help troubleshoot the connection with you, you can also use the Xfinity app or get started here: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

 

If you would rather purchase the xFI Pods without waiting on the evaluation you can order here: https://www.xfinity.com/learn/internet-service/wifi/xfi-pod

 

Learn more about our Xfinity xFI Pods here: https://www.xfinity.com/support/articles/xfi-pods-faqs

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user_fm7bmw

2 Messages

@XfinityEva​ I need you to call me to troubleshoot the connection please, Thanks!

8 months ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hi @user_fm7bmw. I understand that you wish for a call, we keep the interactions on social media in this format to provide a "digital trail" of the conversation. If you'd rather call in our amazing customer service team can be reached at 1-800 Xfinity (1-800-934-6489).

 

 I rely on my internet daily and can appreciate you wanting it to work in all areas of your home. I'd be happy to run some troubleshooting for you today. Troubleshooting can also be done through the My Account App or online at https://www.xfinity.com/support/internet#troubleshooting.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

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8 months ago

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