Visitor
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6 Messages
xFi Complete + Gigabit x2 package: abysmal performance.
I was on Gigabit pro with 1Gbps download and 40Mbps upload. I upgraded to xFi Complete and Gigabit x2 package (with 60% increase of the monthly service fee), and I activated the XB8 modem (software: CGM4981COM_5.8p5s3_PROD_sey). Now from speedtest.xfinity.com , I only get at most 100Mbps download, sometimes only 8Mbps, a huge drop from my previous 1Gbps! Upload is between 40Mbps to 80Mbps, still way below 200Mbps. The only speed test website I could get a few hundred megabit per second is from speedtest dot net, but still nowhere near 1Gbps.
I sent DM to Xfinity Support on Friday, without any response yet. Please help. Thanks!
CCXavier
Official Employee
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695 Messages
2 years ago
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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EG
Expert
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110K Messages
2 years ago
@user_2fe28b @XfinityXavier
Please circle back here and post any possible solutions for the issue here in the open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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