anhtran38313's profile



1 Message

Tue, May 18, 2021 4:23 AM

xfi advanced security

I turned off advanced security, but the websites I want to go on are still blocked. How did I fix this solution?


Official Employee


70 Messages

1 m ago

Hello there, and thank you for bringing this to our attention through our Forums page, and for your patience while awaiting our response! I understand you've been experiencing trouble, while trying to visit your top-visited websites, and even though you've turned off the security, they're still being blocked; how frustrating! Rest assured; you're with the pros, and our Digital Care Team of corporate experts are here, every step of the way!


I did some extensive research on the topic, and it looks like this can be reported to our dedicated xFi Security Advanced team, by visiting If websites are being incorrectly blocked, you can submit your experience through that web page, by following the steps provided, and we will typically address the matter within 3 business days. Are you using a VPN, when trying to access these websites? Can you also please share any other troubleshooting steps you've taken so far, to give me an idea of what might be/might not be necessary to troubleshoot? Thanks in advance!

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