Skip to main content
mekman11
1st Topic
1st Reply

Visitor

 • 

2 Messages

Monday, September 20th, 2021

Closed

XFi Advanced Gateway - not getting WiFi 6

My understanding is my Xfi Advanced Gateway (XB6) supports WiFi 6. I've confirmed the driver on my computer also supports WiFi 6 - however when I look at my WiFi properties - it's showing that I'm on Wi-Fi 5 (802.11ac).

I went into the Xfinity Admin / gateway settings (Gateway -> WiFi) and saw the 'Mode' is set to 802.11 a/n/ac - and there's a dropdown there to change it, however it's greyed out - so I'm not able to change it to 802.11ax (WiFi 6). Anyone know what's up and/or how to fix it? I saw on a post a year or so ago that Xfinity was coming out with a firmware update to allow WiFi 6 - but again that was a year ago so I'd assume that should have been out by now.

Thanks!

Question

 • 

Updated 

4 years ago

 • Edited

9.5K

5

0

Oldest First
Selected Oldest First
Jlavaseur

Problem Solver

 • 

948 Messages

4 years ago

The Xb6 doesn’t support Wifi 6 / ax, but the Xb7 does

0

0

BruceW

Gold Problem Solver

 • 

26.6K Messages

4 years ago

0

0

mekman11

Visitor

 • 

2 Messages

4 years ago

Thanks - @bruce, as I mentioned I've already confirmed my PC wifi driver is up to date / ready for WiFi 6. Sounds like the issue is the gateway itself. Again i was under the impression the XB6 supported WiFi 6 - but if that's not actually the case, I need a new gateway. I would think Xfinity should swap it out for me with no issue, right?

(edited)

1

0

Flyinion

Contributor

 • 

95 Messages

@mekman11

They should swap it out no problem.  I just swapped my XB6 for an XB7 because I needed it for accessing the >1Gig upgrade they gave to our 1 Gig plan.  All I did was make an appointment online for the local Xfinity Store and marked "return or exchange equipment" as the reason and stated in the comment that I needed an XB7 to support our plan.  Not sure what you might put in there for your situation (don't know your speed), or if it even really matters.

edit:  You could even give "need WiFi 6" as the reason probably.  

(edited)

4 years ago

0

user_3d5508

Visitor

 • 

7 Messages

4 years ago

You need to go into the app and change the modem to broadcast separate SSID’s for 2.4 & 5 GHZ first. Then try to go into the admin portal and adjust the advanced settings. 

0

0

EG

Expert

 • 

112.9K Messages

4 years ago

AFAIK the XB6 model gateway devices do not support WiFi 6.

2

0

Derjyn

Visitor

 • 

1 Message

@EG Do we have any more detail, other than "AFAIK"? The most I can find are press releases which do not reference specific "friendly" model names or otherwise, and then of course the gateway overview page: https://www.xfinity.com/support/articles/broadband-gateways-userguides.

The XB6 has a listed throughput of 1 Gbps, while the 3rd gen gateway XB7 has a listed throughput of 2.5 Gbps. So for anyone else who stumbles upon this thread in search of a definitive answer... No, the XB6 is not a WiFi 6 powered gateway. The newer XB7 is, however.

(edited)

4 years ago

0

EG

Expert

 • 

112.9K Messages

@Derjyn wrote: "@EG Do we have any more detail, other than "AFAIK"?

You just did ! 😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

0

forum icon

New to the Community?

Start Here