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user_3p66q7
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Friday, January 16th, 2026 12:27 AM

Xer10

Xer10 issues. The Internet was working for about 20 minutes since the installation yesterday. It’s been in a constant solid yellow light. I’ve even tried re-plugging resetting and still nothing even the Wi-Fi network doesn’t show anymore. I was thinking it was an activation issue, but when I go to Activate, there is no CM MAC address on the bottom of this device. I’m pretty stumped on this issue. If I knew it was gonna be this bad I would cancel soon. Customer service has just been telling me to do the same thing over and over again have a technician coming next week, but I’m trying to troubleshoot this before then since I work from home. 

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3 hours ago

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XfinityDilary

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20 hours ago

Thanks for posting on our community forums for assistance, user_3p66q7. I completely understand how frustrating this must be, especially since you work from home and need a reliable connection. It sounds like you’ve already tried all the right steps. Resetting, re-plugging, and checking activation. This helps rule out the most common issues. However, when a technician visit is scheduled, it usually means that remote troubleshooting wasn’t successful, and we need to check the physical setup or signal levels in person. I know waiting isn’t ideal, but this step ensures we can fully resolve the problem. At this time, I would recommend we wait for the technician's visit to be completed. 

 

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