Visitor
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2 Messages
Xer10 gateway with 2gb fiber to home plan
Look I understand the biggest telcoms company in the US needs to collect as much data as humanly possible from its users, (not gunna argue over that so pls don't try an deny that) but seriously completely blocking the handshake for us to use our own devices. I understand ur average user may not understand and know the required devices needed and that it involves alot of other things .but there is absolutely no reason why us power users who r stuck with a residential plan and don't have business plan access,are absolutely forced to use the bloated hotbox of a device, which restricts my latency to well over 35ms at best which has extremely bad thermal heating issues staying cool especially with 2gb fiber line .sry I'm not trying to be a [Edited: "Language"] it's just really aggravating, when all my unifi equipment shows me I could have 1ms latency. I like to control my network and only allow the data I approve coming in an out . And bc I'm stuck with running the xer10 in dmz mode bc they blocked bridge mode , it runs like [Edited: "Language"]. I constantly have dropped connections daily if not multiple times a day. It literally is destroying my connection all bc of that little piece of bloated box. I understand most average users wouldnt know what to correctly use but I am 100% certain my equipment can handle the handshake from the ont on the wall.. Why isn't there a workaround for power users to at least request! I'm studying and learning IT and software dev and it's truely causing me issues on a regular basis . Bc the speed is actually pretty dam good and consistent if it wasn't for the latency .. What are the future plans for this and are there any at all talks for a future solution ? At least on request. Like come on , yous are actually ruining a pretty good thing to finally provide fiber in my area . Also altoona pa just got fiber access in Dec of 2025. Are there plans to upgrade to 5 and 10gb speeds anytime soon as well as the stuck in locked hardware problem ?


XfinityChristy
Official Employee
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2.8K Messages
11 hours ago
You can use your own compatible modem on many residential plans. You can review approved devices and supported speeds here https://www.xfinity.com/support/devices With fiber, the connection is built around the ONT, or Optical Network Terminal. Because of how service is provisioned, a direct handshake from the ONT to personal equipment or a full bypass is not supported on residential accounts today. I know that is not ideal for advanced setups. There is not a request based option for this right now, as the network is designed to stay consistent and supportable across all customers.
Xfinity is continuing to expand fiber and multi gig speeds, though I do not have details yet on 5 or 10 gig availability or changes to equipment flexibility in your area. Your feedback does matter. The connection drops you mentioned are not expected. Please let us know if you have any other questions or concerns.
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