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bert2me
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9 Messages

Saturday, November 8th, 2025 9:18 PM

XER10 - Enable Bridge Mode

I was recently upgraded to a new modem/router combo (XER10) from the XB7-T. I am a power user and use a

MINISFORUM MS-01 to do all of my network's routing, The XB7-T allowed me to use bridge mode and let my router handle all of the routing throughout the house. With this new XER10, I don't even have an option for Bridge mode at all. My MS-01 is more than sufficient to handle the network speeds, and has 10Gig NICs as well. If I can register it's MAC and use that I would be much happier and I will gladly send back the equipment, but otherwise I will need a version/software update of your equipment that I can enable Bridge Mode. 

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ugaguy2010

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22 Messages

18 hours ago

I have a public IP address!  My one complaint with my Xfinity internet service has been solved.  Kudos to the Xfinity team for listening and making this an option.  Dropping off my XER-10 at the Comcast Store some time this week!  This tech nerd truly appreciates it!  

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XfinityMarcus

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2.2K Messages

ugaguy2010 we appreciate you sharing your experience and the kudos! Don't hesitate to let us know if you have any questions we can look into and/or address for you going forward.

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18 hours ago

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user_ix25z9

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This is great, but how do the rest of us do the same? What would we tell support? They were confused when I chatted with them.

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17 hours ago

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ugaguy2010

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22 Messages

Just my take...  I think Xfinity announced this prematurely either before the support teams were properly taught how to do it or before they confirmed a working process.  Ultimately, it was the social media team that got me squared away.  Now that they know how to do the process, hopefully it'll filter down quickly to the people that need to be able to do it. 

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17 hours ago

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XfinityJohnG

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3K Messages

Thank you for reaching out to our team. 

EPON two-box solution is supported with: an Optical Network Unit (ONU) (Nokia and BEAD) and Technicolor XB7 and XER10. Before, it was required to use a Xfinity Gateway. Security features, called MACSec, prevented members from using a COAM router.

Starting July 7, 2026, members in EPON (fiber) locations can use routers purchased from third-party retailers, in place of the Technicolor XB7 or XER10, at no cost. The ONU will remain Comcast-owned.

To do this, the MACSec will be disabled in the ONU through an updated boot file. Once disabled, the member can plug in any standard retail Ethernet router into the ONU.

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 hours ago

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user_wnclq1

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17 Messages

@XfinityJohnG​ does this require an onsite visit or not?

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17 hours ago

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user_pil9u6

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2 Messages

6 hours ago

I was able to disconnect my XER-10 and connect my pfsense router. I used the support on reddit

https://www.reddit.com/r/Comcast_Xfinity/comments/1v84tca/epon_can_use_their_own_routers_now/ 

They needed the mac address of ONT and serial number. No tech visit needed. 

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user_g2chwt

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8 Messages

3 hours ago

I posted on Reddit, but I was able to do it yesterday too. They had to change my account to remove the XER10 (plan and price stayed the same), and then had to push a new boot file to the ONU. Then it worked instantly with my OPNSense box. Everything is right with the world! Now to test how fast they let that 10G port actually go...

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XfinityThomasC

Official Employee

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3.5K Messages

@user_g2chwt We want to thank you for reaching out on the Community Forum for support with switching to a customer owned device for your fiber network. We are glad we were able to resolve your issue. Never hesitate to create another public post for any of your future account and service needs! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 hours ago

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user_jn4fyi

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9 Messages

2 hours ago

Confirmed that this worked as well for me but it did take about an hour to get this done --- and got disconnected in the process.


Had to request the ONU to get the new config file based on the KB listed above. 
Had to provide the router WAN MAC.

Had to wait for the tech to reach out to the correct team.

Had to sign a new contract with the XER10 being removed. Same price, speeds.


The one thing that I've noticed though so far is that my upload is not provisionned properly. I'm on a 2G up/down and right now I'm getting 2G down but only around 50M up :( Was getting 2G while connected to the XER10. Router is a unifi cloud fiber connected to a 10G connection to the ONU so not the limiting factor.

I'm gonna give it till tomorrow, cycle the ONU and see if the provisioning gets updated before reaching back out. Process is definitely a bit of a hassle :( but at least its a step forward.

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user_pil9u6

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2 Messages

Hopefully you get your upload speed back. I'm still getting 2389 Mbps upload and download same as previous speeds using XER-10 in DMZ mode to my pfsense router. Noticed my streaming services are happier and loading much faster. 

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2 hours ago

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