xclass services

good morning I was chatting with an agent last night and i was inform that on may 15 I would be able to get the x-class internet services and the new XB10 modem shipped to me. I wanted to find out if this was true or not. as I need to re-do our contract to the 5 year plans. is this true? if so i would like to talk to someone about this matter. Know that I did get someone about my TV channels line changing too in my email

thank you so much

Responses

EG

Expert

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110.3K Messages

13 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

0

XfinityJon

Official Employee

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100 Messages

13 hours ago

Good afternoon user_3a0347. I hope you had a nice weekend. We appreciate you taking the time to reach out through our Xfinity Community Forum. I will be happy to review your account with you and take a look at options for you. In order to see what options are available to you, I would need some additional information.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.

0

Customer Service

user_3a0347

xclass services

EG

XfinityJon

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