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Monday, May 27th, 2024 1:01 PM

Closed

Xbox series s Internet Speeds

I have an xbox series s connected directly to my gateway and i'm only getting 92mbps download. I pay for 1000mbps. Is there a way to fix this?

4 Messages

1 year ago

I am also receiving connection drops while i am gaming for the last 3 days or so.

Official Employee

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1.9K Messages

 

user_u7fimc, Thank you for reaching out to Xfinity Support. We want to do everything we can to get your speed back to where it should be. What troubleshooting steps have you taken so far? A good place to start is to use the Xfinity app. You can run through a series of troubleshooting steps through the app for your modem. Let me know if you have already done that and if it was beneficial. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

I have tried troubleshooting through the app and it says nothing is wrong with the modem. I also restarted the modem and it didn't fix the speed or the connection drops.

Official Employee

 • 

1.9K Messages

 

user_u7fimc

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

I sent a message. I'll circle back later on when something comes up.

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