cage88's profile

New Poster

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3 Messages

Thu, Dec 24, 2020 11:00 PM

Xbox live gaming impossible

[Edited: "Inflammatory"].  They reset my modem and tell me everything is ok but of course it's not. I pay [Edited: "Language"] for fast internet but after 8pm at night it's impossible to play online games.  I have been through 3 modems and 3 routers and the problem they say is on my side.  I am looking for another company to go with.  I have been with Xinfinity for 20 years [Edited: "Inflammatory"].   

Responses

Official Employee

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2.5K Messages

6 m ago

Hi, cage88. Sorry to hear about the complications with your internet. This is definitely concerning and it's certainly something we'd like to look into. Do you lease equipment from us, or do you use your own purchased equipment?

New Poster

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1 Message

3 m ago

Same on PlayStation. There are constant lag spikes which make any shooter or Rocket League impossible to play. 300MB/s connection was 150 MB/s first week. Now it's between 10 GB/s to 80 GB/s. Ok for video streaming, but horrible for gaming with all the lag spiking. This is normal by Xfinity standards as I have had over 6 tech visits already.
EG

Expert

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87.1K Messages

2 m ago

@Starfox_pp 

Please create a new topic of your own here on this board detailing your issue. Thanks. Dead thread from last year now being closed.

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