Visitor
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1 Message
Xbox connectivity issues
I have been having trouble recently connecting my Xbox one S to the internet. It’s not an issue with the Xbox, because it works fine with other Wi-Fi’s. The Xbox will continuously disconnect, run slowly, or fail to connect all together. are there certain settings that I should be using?
XfinityJohnG
Official Employee
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2.6K Messages
3 years ago
Thank you very much for reaching out to us here @user_e8ce83. I will be happy to check on any connection issue for you from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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