Carrie812's profile

Visitor

 • 

1 Message

Mon, Aug 30, 2021 1:40 AM

XBox 360 won’t connect wirelessly

I have an old xbox360… I upgraded to the new Xfi gateway about 4 months ago, and everything in my home has worked fine. Just recently tried to reconnect my old Xbox 360. It will connect to xbox live when wired directly to the xfi modem, but will not make any connection wirelessly. I also tried to plug the Xbox into the DVR cable box (that used to work for a wired connection to the Xbox), and that no longer works for any type of network connection.

Anyone have any solutions to connect to the new xfi gateway with the XBox 360 wirelessly?

Official Employee

 • 

87 Messages

2 m ago

Hi @Carrie812, and thank you for posting to the Xfinity Forum to get help with connecting your XBox 360 to your Wi-Fi Network. I can understand how frustrating this may be and want to help you get reconnected so you can get back to enjoying some of your old favorites on that console. 

 

Thank you for confirming you have a connection when connecting the console directly to the modem. By chance, have you taken a look at this document, which will show you how to Connect Gaming Consoles, Smart TVs, Wireless Devices to Your Home WiFi Network, checking your drivers, Wi-Fi Bands, etc. If not, can you please follow the steps in this document to ensure everything is setup correctly on your end? If it is, then we can take a deeper look into this to see what's blocking the WiFi connection. 

 

I'd also recommend checking the Xfinity App to see if this device is paused and if that's what is blocking the connection to your home network. 

Visitor

 • 

1 Message

@XfinityChe1 I am having the same problem. I have 2 XBox 360’s that won’t connect. None of the suggestions made have worked to solve the issue. 

This reply has been converted into a post

Official Employee

 • 

198 Messages

Hi @user_b7535c

 

Sorry to hear you are also having an issue connecting your Xbox up wirelessly. I can help. Do you see your network name come up as an option when you try to connect your Xbox via the Wi-Fi?

Also, were you able to go to https://comca.st/3judN1U to see if any of those steps resolved the issue?

This reply has been converted into a comment
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New to the Community?

Start Here