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Visitor

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3 Messages

Sun, Jul 17, 2022 3:33 AM

Closed

Xbox 360 will not connect wirelessly

My home network wifi is running fine on multiple other devices in the house including a newer Xbox Series X, however I'm unable to establish a wireless connection to my older Xbox 360, I've searched the forums here and it seems many other people are having the same issue. 

The 360 will find my home network when it scans, it just won't connect to it. Password is fine. The 360 will connect to the Xfi gateway if I hardwire it and it will also connect to a mobile hotspot wirelessly if I create one with my Virgin phone. So I know there's nothing wrong with the Xbox's networking.

If I go through the Xfi app, it shows my 360 as currently connected to the network, correct MAC address as well, however the system isn't even on, let alone connected to the network.

I've spoken to support who tried a couple things from their side, multiple gateway resets and eventually shipped me a new gatewat which arrived today. After setting it up I'm still faced with the same issue.

So between myself, everyone that's written in about this AND all the people who haven't bothered to, what's the resolve for this?

Accepted Solution

Visitor

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3 Messages

5 months ago

Bought a $30 wifi router to add to my network, put the Xfi gateway into bridgemode and everything works fine now.

It's the Xfinity gateway that prevented connection. Hope anyone reading this saves themselves a bunch of hassle

Visitor

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1 Message

@Prattalmighty​   Thank you. Dealing with the same issue right now. Xfinity customer support is completely clueless. Wasted 45 mins going thru their script of power cycling etc….

How did you put the gateway into bridge mode?

Official Employee

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3.3K Messages

5 months ago

Hey, @Prattalmighty! Thanks for reaching out to us on the Forums. I hope you are doing well aside from the Xbox 360 connection issue. If I'm not mistaken, the Xbox 360 uses an old connection type. I think it's either Wireless B or G. I don't think many routers support B these days or G. You will need to log into your router and have a look at the security settings to see if it can go do to G at least. If it can, you would need to set the Xbox 360 to G as well and it should connect. If you have a look into the following Xbox support forum and read step 7, this could provide the solution to your issue. Please let us know if you have any questions.

(edited)

Contributor

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93 Messages

5 months ago

As far as WiFi routers, access points, etc. go just about anything current will support older WiFi standards though it is usually possible to turn them off.  The original WiFi adapter for the 360 was a/b/g, and a later update added "n".  There were also 2.4GHz only b/g/n models.  Shiny new WiFi 6e gear normally supports all of those, as does pretty much all WiFi 6 (802.11ax) and WiFi 5 (802.11ac) equipment.

Are you using an Xfinity gateway or do you have your own equipment?  If you own your equipment, what are you using?  There have been a lot of reports lately of problems with Xfinity gateways and older devices, particularly devices that only support 2.4GHz.  Any chance your XBox 360 is a 360 S or 360 E?  Those two were the 2.4GHz only models.

If you have the Xfinity gateway 2.4Ghz issue you can try to split the 2.4Ghz and 5Ghz networks into different SSIDs unless you're using XFinity pods.  The other solution is to buy your own equipment and stop renting a gateway or get a WiFi router and put the gateway in bridge mode.  I use my own modem and router, so my ability to offer advice on Xfinity gateway setup is limited.

Visitor

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3 Messages

@zandor60657​ I was on;y using the gateway previously. It's the 360 Slim, it only supports 2.4.

I already had them split between 2.4 and 5ghz but yes thank you for the suggestions.

Visitor

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1 Message

The is a bunch of [Edited: "Language"]. The Xbox 360S was connecting to my XF1, but the firewall keeps blocking it. The only thing that works is buying a separate router and setting it up as an access point by ethernet cable to the XF1. Why can't Xfinity fix this? You guys need to knock $30 off my bill for the added equipment I had to buy to make my Xbox work.

(edited)

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