1 Message
XB8-T WIFI 6 Issues
I recently upgraded some of my cell phones and laptops in the house and they are WIFI 6-E. I'm seeing issues where the devices are connected to the gateway, but are not getting connection to the internet.
Example - My Iphone 15 pro max will show connected to WIFI but none of my apps will connect, web pages won't load, and even the Xfinity app won't load. I have to disconnect from wireless to get the Xfinity app to load, from there I can reboot the gateway. This will work for a bit, but will stop working again.
My devices that are connected to the 2.5GHz and 5GHz band don't seem to have any issues. While I realize that I could disable WIFI 6 and just connect to the other bands as a temporary stop-gap, it would be great if my WIFI 6 gateway had working WIFI 6.
Troubleshooting steps that I've been through:
1. Rebooting the gateway
2. Rebooting the devices that I'm connected to the gateway.
3. Updated firmware and drivers on devices that I'm connecting to the gateway
4. Logging in to the router shows that the uptime for the 6GHz band is in line with the rest.
- Wi-Fi LAN port (2.4 GHz)
- Wi-Fi link status:Active
- MAC Address:
- System Uptime:3 days 19h: 37m: 38s
- Wi-Fi LAN port (5 GHz)
- Wi-Fi link status:Active
- MAC Address:
- System Uptime:3 days 19h: 36m: 41s
- Wi-Fi LAN port (6 GHz)
- Wi-Fi link status:Active
- MAC Address:
- System Uptime:3 days 19h: 36m: 41s
4. Tech visit - no signal issues, Tech did note that the node in our neighborhood was a pretty old - but unlikely cause of this WIFI issue (on a side note - the older node in my neighborhood might be why I'm seeing random jumps in ping from 10ms to 100~ ms)
- Side-note supporting data:
- Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 90ms, Average = 14ms
- Packets: Sent = 1000, Received = 1000, Lost = 0 (0% loss),
5. Gateway firmware I assume is up to date?
- Model - XB8
- Vendor - Technicolor (I assume that's what the -T stands for in the model)
- Revision - 2.0
- Firmware - CGM4981COM_6.3p11s1_PROD_sey
Where do I go from here??
vleavell
1 Message
2 years ago
It's not just you. Here is a link to the Apple support forum. I am having the same problem. I believe it is the 6e on my iPhone 15 Pro Max not working well with Xfinity 6e. https://discussions.apple.com/thread/255148144?login=true&page=14
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XfinitySheila
Official Employee
•
1.1K Messages
2 years ago
I appreciate you taking the time to provide the full details to your gateway and the steps you have taken to attempt and resolve this. I would like to take a closer look. Please private message me with your full name and address to get started.
To send a direct message please use these instructions:
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user_vxzpp8
1 Message
1 year ago
I am having the same issue. I have an LG V60 cell phone and it was working fine with the XB8 until about a month ago the Wifi will connect at 1200mbps but not have an internet connection. If I move right next to the gateway, the problem goes away. Any more than 2FT from the gateway, my connection drops or goes bad. The V60 works fine on all other wifi networks but the XB8. All other devices work fine on the XB8 network but they are not using Wifi6. I checked the router admin (10.0.0.1 login) and it appears the firmware has changed the entire router configuration, separating the bands. There is definitely something wrong with the XB8. Tech support isn't helping me at all. So what to do? Get a new gateway? I asked the local store and they appear to only have used ones. I don't want someone else's issue. So annoyed!!!
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