Visitor
•
1 Message
Xb8-t troubleshoot
New modem connected used app to setup and it’s just blinking and will not allow data useable but says everything is connecr
Visitor
•
1 Message
New modem connected used app to setup and it’s just blinking and will not allow data useable but says everything is connecr
XfinityPaula
Official Employee
•
1.4K Messages
2 years ago
Hello @user_7e4f70 Thanks for reaching out to us here for help with the connections to the gateway. I'm sorry it's not working for you. Typically, there is a connection / signal issue when the modem light is flashing. Check your coaxial cable connections and bypass any splitters if you have any. Also make sure that amplifiers are connected to power, if applicable. Aside from that it could be something outside causing the interruption. I would love to help out if you are still having an issue.
Please send us a direct message with your name and service address. We will make sure you are online and working asap!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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