Visitor
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3 Messages
XB8
I recently upgraded to the XB8 gateway and have been experiencing issue with certain devices (particularly my Apple devices) losing the Wi-Fi connection. To resolve the issue, I have to forget the network and reconnect using my password. I've worked with support and they don't seem to understand the issue. I also have two xFi pods. I've been seeing some posts regarding the same issue and wonder if it has to do with my Apple devices connecting to the Wi-Fi6E band which uses WPA3-personal. The 2.4 and 5 bands all use WPA2-PSK (AES). Any suggestions.
NoNoBadPuppy
Problem Solver
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575 Messages
3 days ago
On your Apple devices, go into settings and turn of "Random MAC Address". It is something that Apple would have you believe increases the security of your devices, but in fact it is a major headache. After making the change, power off your apple devices, reboot the modem/router, and power your apple devices back on.
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user_323c89
Contributor
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46 Messages
3 days ago
You absolutely must have all the bands set to WPA3-Personal-Transition from with the WiFi settings in the Xfinity app. An Apple device capable of WiFi 6E will not work properly without it.
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