Notgettingmymai's profile

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17 Messages

Fri, Apr 22, 2022 11:42 PM

XB8

As a diamond member I recently upgraded my bundle to include 1200 internet and was told I would be receiving the XB8. Long story short after receiving 2 XB7’s this week via UPS I called and was told XB8’s are for 2400 internet packages only. Either I was lied to the first 3 times or the last time.  I’d like to get an answer from an employee. 

Accepted Solution

flaboy

Contributor

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141 Messages

2分前

Just to add what's been stated above by @EG -- everything I've been told about the XB8, including communications from Comcast corporate, stated the new gateway will be available to customers with Gigabit and Ultrafast tiers.  In fact, here's a link to Comcast corporate's press release which went out April 5th.  It verifies the info.  It also states that the XB8 is available "across the U.S.", but that's another story.

https://corporate.comcast.com/press/releases/comcast-begins-rollout-of-new-supersonic-wifi

(edited)

Again

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27.5K Messages

2分前

@Notgettingmymai 

I can tell you that the XB8 is back ordered and may not start shipping again until maybe mid-May.

Frequent Visitor

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17 Messages

2分前

My biggest complaint is that I was told you have to have 2400 internet to get one after 2 other comcast employees actually ordered it for me. 

EG

Expert

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94.3K Messages

@Notgettingmymai​ 

FWIW. There is no such a thing as a "2400" speed tier. Their highest on cable is advertised as being 1200 Mbps down.

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Frequent Visitor

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17 Messages

During my call yesterday (because of receiving my 2nd XB7 in a week) the call was elevated and the “specialist” told me it was only going out to people with the “2400” internet. Being 1200 i was not eligible. I’m trying to find out from an employee if I was lied to. 

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17 Messages

@EG​ actually they are advertising 3gbps speed now

EG

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94.3K Messages

I'm not sure if they lied or they are misinformed. If you have what they call the Gigabit speed tier (1200 Mbps). then you are eligible for the XB8. I have read here that they are out of stock right now and won't be shipping them until mid May.

https://forums.xfinity.com/conversations/your-home-network/xb8-wifi-6e-gateway/62604b81ff19c3627da46dbb?commentId=6262ef18ff19c3627da47f70 

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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EG

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94.3K Messages

@Notgettingmymai

Not on a DOCSIS coax cable connection. 3 gig is only for a fiber optic cable connection (FTTP / FTTH)...

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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