Frequent Visitor
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17 Messages
XB8
As a diamond member I recently upgraded my bundle to include 1200 internet and was told I would be receiving the XB8. Long story short after receiving 2 XB7’s this week via UPS I called and was told XB8’s are for 2400 internet packages only. Either I was lied to the first 3 times or the last time. I’d like to get an answer from an employee.
Accepted Solution
flaboy
Contributor
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141 Messages
2分前
Just to add what's been stated above by @EG -- everything I've been told about the XB8, including communications from Comcast corporate, stated the new gateway will be available to customers with Gigabit and Ultrafast tiers. In fact, here's a link to Comcast corporate's press release which went out April 5th. It verifies the info. It also states that the XB8 is available "across the U.S.", but that's another story.
https://corporate.comcast.com/press/releases/comcast-begins-rollout-of-new-supersonic-wifi
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Again
Expert
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27.5K Messages
2分前
@Notgettingmymai
I can tell you that the XB8 is back ordered and may not start shipping again until maybe mid-May.
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Notgettingmymai
Frequent Visitor
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17 Messages
2分前
My biggest complaint is that I was told you have to have 2400 internet to get one after 2 other comcast employees actually ordered it for me.
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