Visitor
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2 Messages
XB8 WiFi works but not Ethernet ports
I am currently in a partial outage so I understand that things might not be working as they should but I was just wondering why WiFi on my xb8 works but the Ethernet ports on the back seem to be disabled. It seems strange to me and I was hoping someone could provide some clarity.
XfinityBradM
Official Employee
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952 Messages
7 days ago
@S0m3b0dy3L53 The ethernet ports are not disabled by default. Have you reviewed your LAN settings within the Xfinity app by chance?
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EG
Expert
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112.7K Messages
7 days ago
@S0m3b0dy3L53
Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? Still no joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.
Good luck !
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