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2 Messages
XB8 stuck on legacy 40 Mbps upload after mid-split upgrade
My neighborhood mid-split work is complete, and higher speed tiers are active at my address. However, my XB8 is stuck on an outdated legacy boot file giving me 40 Mbps upload on my current rate plan. Could an employee please help me update my backend boot file profile without altering my $50/mo plan?
user_k5nc18
Visitor
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2 Messages
4 hours ago
Update: I spoke with Higher-Tier Repair over live chat. They confirmed my local node is upgraded and that my XB8 is stuck on a legacy sub-split boot file capping my upload at 40 Mbps. However, the agent was unable to update the backend rate code manually to push the Next-Gen boot file. Could a Digital Care employee here please assist in updating the backend provisioning code on my account?
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