Xb8 speed slow

I pay for 1200 gb/sec and only get 950. I tested speed coming into the gateway at 1300. I connect directly from modem to my computer with Ethernet cable. I have reset modem several times. I checked for tight connection on cables. Any idea

Responses

XfinityGabriel

Official Employee

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1.9K Messages

2 months ago

larrysl1, Hi! Thanks for reaching out. I can understand the concern about not receiving the speed that you pay for. I am so sorry to learn about this experience and apologize for the inconvenience that receiving only 950 Mbps has caused you. We are the right door to knock in virtual land. Our team of experts is dedicated to resolving slow-speed issues such as this over social media. Let's get this fixed. If you were to run an internet health test via the Xfinity app, what results would it pull for you? Also, have you tried any other devices to see if you experience the same issue?

(edited)

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BruceW

Gold Problem Solver

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26K Messages

2 months ago

... I connect directly from modem to my computer with Ethernet cable ...

Does the computer have a 2.5 Gbps or higher speed port? Are you connecting to the 2.5 Gbps port on the XB8? 1 Gbps Ethernet ports will result in 940 Mbps or so.

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larrysl1

Xb8 speed slow

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BruceW

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