XB8 settings reverting nightly

Every day, i log into the admin tool and disable my 6ghz network on my XB8. The following morning, the 6ghz network is back on. It seems like my wifi settings revert while we are sleeping. Any one else run into this issue?

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NoNoBadPuppy

Problem Solver

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724 Messages

1 month ago

Normal behavior. When your gateway experiences a release/renew, an update, or a scan to verify it is online, it will revert to all three bands on. Why would you want to disable the 6GHz band?

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user_rruc23

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5 Messages

It's really due to my Apple products being uncooperative. I live in a larger home that requires 2 Xfi Pods. Xfi pods do not have the 6ghz band. When i move throughout the house, my iPhone connects to the 6ghz at the Xb8, when i move to the basement, the iPhone cannot move from the 6ghz band to the 5ghz band on the Xfi Pod. Therefore it just moves to Cellular signal. It is incredibly annoying to the point that i just need to disable the 6ghz band.

I figured that when a software update hits that the band would turn back on but this is seriously happening every single night.

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1 month ago

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user_323c89

Contributor

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101 Messages

1 month ago

Open up the Xfinity app. Tap on the WiFi tab at the bottom. Next tap WiFi details, followed by Edit WiFi settings. What does it say in the Security mode box?

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user_rruc23

Visitor

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5 Messages

WPA2 is what the app shows but within the actual Modem Admin tool it's:

2.4 ghz - WPA2-PSK (AES)

5.0 ghz - WPA2-PSK (AES)

6.0 ghz - WPA3-Personal Only

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1 month ago

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user_323c89

Contributor

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101 Messages

That’s likely the issue, then.

The Security mode needs to be set to WPA3-Personal-Transition on the Xfinity app. Once you do that, I’d be willing to bet it will work as intended, with the 6GHz active.

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1 month ago

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NoNoBadPuppy

Problem Solver

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724 Messages

1 month ago

Have you tried turning off the random MAC address feature in settings? It is a major headache, and should be off anyway. Try that and see if it makes a difference.

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user_rruc23

Visitor

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5 Messages

I am having trouble finding that setting in the admin tool, i see MAC filtering. Is that the same thing?

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1 month ago

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EG

Expert

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112.8K Messages

1 month ago

@user_rruc23

I'm not saying that it is the actual root cause of the problem, but the "MAC address randomization" feature is in the Apple device's settings, not the XB8's settings.

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XfinityJustinC

Official Employee

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1.5K Messages

1 month ago

Hello, @user_rruc23 thank you for creating a post over Xfinity Forums. I'm glad to see that some of our awesome Xfinity Forums community members were trying to help with the XB8 settings. Were you still having issues with this?

Looking over the conversation, I did find an old Xfinity Forums post that has information about turning the MAC randomization on/off and wanted to pass this along to see if it's helpful: https://forums.xfinity.com/conversations/your-home-network/turn-on-mac-randomization/63cdddc78055430082f5b2ee

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user_323c89

Contributor

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101 Messages

1 month ago

https://forums.xfinity.com/conversations/your-home-network/iphone-16-pro-dropping-wifi-connections/683daf3b6ea8855d03665273?commentId=683df7c76ea8855d036be3c0

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user_rruc23

Visitor

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5 Messages

1 month ago

thanks for the advice but unfortunately this did not work. I believe that any time the modem is doing a power cycle, the settings are being reverted back and the 6ghz turns back on

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user_323c89

Contributor

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101 Messages

@user_rruc23 yes, some settings will revert just about every night. The XB8 is designed to have all three bands (2.4GHz, 5GHz, and 6GHz) active at all times. It is also designed to have then combined into a single WiFi network with one SSID and password.

I highly recommend checking out this post:

https://www.reddit.com/r/Comcast_Xfinity/s/vnKCXMusL2

Hopefully it gives you some insight, and helps you get your setup in working order.

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1 month ago

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Your Home Network

user_rruc23

XB8 settings reverting nightly

NoNoBadPuppy

user_rruc23

user_323c89

user_rruc23

user_323c89

NoNoBadPuppy

user_rruc23

EG

XfinityJustinC

user_323c89

user_rruc23

user_323c89

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